Frequently Asked Questions


General
What is vatlayer?
Who runs the vatlayer API?
DATA & SOURCES
Where does the API's VAT data come from?
How up-to-date is the data returned by the vatlayer API?
Does the vatlayer API provide data for the entire European Union?
Is the vatlayer API service secure?
What are "standard" and "reduced" rates?
API Access & Features
How do I get an API Access Key?
What is an API request?
What happens if I exceed my API Request volume?
What is the API's uptime?
Can I validate a VAT number and find out which company it belongs to?
How can I access EU VAT rates for a certain country?
Can I also request VAT rates for all EU member states at once?
Can the API calculate VAT compliant prices for me?
Plans, Pricing & Payment
What is the difference between Free and Paid Subscriptions?
Which Subscription Plan fits my needs?
Which payment methods are supported?
Can I also pay yearly?
How do I cancel/downgrade?
How do I cancel/downgrade?
How do I change between monthly and yearly billing?
Platinum Support
What is included in Platinum Support?
How much does Platinum Support cost?
How do I select Platinum Support when purchasing a plan?
How does Platinum Support appear on my invoice?
Can existing customers upgrade to include Platinum Support?
How is the billing period for Platinum Support handled?
Can I opt out of Platinum Support during the purchase process?
Can I switch back to standard support after upgrading to Platinum Support?

Any more questions?